Frequently Asked Questions
What is Teladoc?
Teladoc is a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. By scheduling a visit with one of our U.S. board certified and licensed medical doctors, you can be diagnosed, treated, and prescribed medication if necessary.
What can I use Teladoc for?
Teladoc can help you with every day, nonemergency healthcare issues, including sinus problems, allergies, flu symptoms, and much more. Skip the waiting room and the trip to the ER. We’re here to help you feel better, faster, and get you back to living your life.
Does Teladoc replace my doctor?
No. Teladoc doesn’t replace your primary care doctor. Teladoc should be used for nonemergency illnesses when it is not convenient to get to the doctor or it is outside of regular office hours.
How do I set up my account?
Download the Teladoc app (app symbols), visit the website www.Teladoc.com, or call 1-800-TELADOC (835-2362).
How much does it cost? How do I pay for the visit?
The cost is $25 per visit. You can pay with your credit card, prepaid debit card, or by PayPal.
Is there a time limit when talking to the doctor? And am I charged more for taking longer?
There is no time limit for visits, and there is no extra charge for longer doctor visits.
How do I access Teladoc?
The service can be accessed by app, web, or phone, and visits are available by phone or video.
If the Teladoc doctor recommends that I see my primary care doctor or a specialist, do I still have to pay the Teladoc visit fee?
Just like any doctor appointment, there is a fee for the consulting doctor’s time.
Can my dependents use Teladoc?
If you have dependent coverage under your fixed indemnity medical plan, yes your dependents may use Teladoc. Dependents over 18 years old must call the service center to request a visit. For dependents under 18 years old, the primary member must request a visit on their behalf through the app, website, or by phone.
Can Teladoc physicians prescribe medications?
Yes, when medically appropriate, doctors can prescribe medications. If a prescription is not required, the doctor may provide the member with instructions for managing symptoms or following up with their primary care doctor.
Can my primary care doctor get a record of my Teladoc visit?
With your consent, we’ll send an electronic copy of your Teladoc visit to your primary care doctor.
Can I use Teladoc while traveling?
Teladoc is available in all 50 states, so you can use the service while traveling within the United States. Some restrictions may apply.
Medical StaffCARE Customer Service Toll-Free Number for Enrolled Members, Employees, and Providers:1-866-798-0803
Customer Service Toll Free Number for Enrolled Members and Employees